Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have minimum 2 years related field experience in End User support including VIP support, this position requires the ability to work in a project-based environment requiring flexibility and teamwork.
If we have aroused your interest in this challenging position, please send your application documents, as well as a signed copy of the Data Protection agreement to firstname.lastname@example.org